Business Analyst

Context

Bank strategic program regarding the rollout of a ‘New Contact Strategy’ with deployment of a new multi-media ‘contact’  solution and migration of activities (onboarding) to the new solution  and deployment of other supporting tools to support the new contact strategy :
– Service now
– Knowledge base with intelligent search (chatbot) to provide internal users interacting with customers with practical information to serve customers and solve their questions in a fast and efficient manner.

Function description

• Understand the ‘product’ strategy and vision 
• Identify and understand the business/client needs (client centricity),  orient the customer when required to monitor the product strategy (focus on priorities, on stability, on a unified common tool)…
• Define and analyse the business model using modelling techniques and methods.
• Analyses and translates the business/client needs in requirements towards the building of the target solution(s) (solution oriented). Formalize the requirements in the standards used by the tribe / squad. Liaise with the squad and other contributors when required.
• Prepares and participates to the end-to-end testing of new functionalities to deliver maximal quality.
• Helps businesses onboard on the new solutions together with the change supporting teams.   
• Identify, commmunicates and manage the constraints, impediments, risk(s) and issues to keep qualitative delivery on-track.

Requirements

• Langages: Strong written and spoken communication skills in French, Dutch and English
• At least 5 years of relevant experience in a business analyst role
• Experience with conceptual modelling techniques and methods
• Good expertise in MS Office
• Good understanding of testing
• Excellent analytic skills
• Content management
• Customer centricity 
• Knowledge of the Agile methodolody (strongly recommended) and agile mindset