Business Analyst (At least 5 years of relevant experience)

Function

The business analyst continuously guarantees stakeholder value creation throughout the agile life-cycle by:

• bringing expertise and coordination to the Epic study and refinement process. Gathering, understanding and challenging the needs of a diverse set of external and internal stakeholders;
• consolidating and standardizing stakeholder needs into input for the delivery teams, accounting for technical and process constraints throughout;
• safeguarding E2E value of the delivered solution.

Accountabilities:

• Gathers, challenges and consolidates the pain points and needs of a diverse set of internal and external stakeholders and gains extensive expertise on the subject at hand
• Works in close collaboration with the relevant experts to support and challenge them with defining the product concept, detailed processes and/or conceptual and functional architecture
• Involves external and/or internal end-users to identify, confirm and validate the needs and pain points, this in collaboration with the UX researcher and in support of the (Cluster) Product Owner
• Contributes to Opus and Feature slicing, applying the Minimum Viable Product (MVP) concept throughout and supports the (Cluster) Product Owner with backlog prioritization and refinement
• Defines the acceptance criteria of Opuses and Features for which he/she is in the lead
• Works in close collaboration with the (Squad) Product Owner and development team during the refinement of Features to ensure they consistently have all necessary information
• Provides support during business and user testing and assists with the organization of User Acceptance Testing (UAT) where applicable
• Supports the Change Manager and the Go-To-Market Manager with preparing change and go-to-market activities
• Actively monitors the success of new solutions based on KPIs and derives potential improvements from this, that are in turn added to the Cluster or Squad backlog

Language requirements

Dutch : Strong written and spoken communication skills
French : Strong written and spoken communication skills
English : Strong written and spoken communication skills

Education

• Master or Bachelor with relevant experience

Technical experience

mandatory

• Experience with Business Analysis methods & techniques such as elicitation techniques, Impact mapping, story mapping, design thinking,
• Good expertise in MS Office
• Good understanding of IT and testing

Business experience

mandatory

• Financial services Banking with a focus on digital journey definition and implementation within the customer channels
• Good understanding of work flow processes
• Good understanding of business architecture

preferable

• Project and process management experience

Soft skills

• Analytical thinking & problem solving
• Excellent communication & interaction skills
• Conceptual thinking
• Structured approach
• Result oriented
• Open to change