Business Analyst CRM

Context

Our client is looking for a Business Analyst in the tribe CRM I & MDM, to support the Relations squad.
The squad bridges the gap between the customer needs and the banks offering by managing the relation data in a compliant and transparent way. The squad is responsible for different assets that are used to create the links between the different data.
Ideally the BA has a technical/IT background and experience in an Agile environment. 

Function description

• Responsible for elicitation, analysis and documentation of business, stakeholder, solution and transition requirements.
• Works closely with product owners, architects and other subject matter experts to understand business and technology strategies, develop domain knowledge, identify high-level requirements, and to foster reuse and continuity of that knowledge across all projects enabling the program.
• Analyze and design new business processes.
• Identify and define detailed product requirements and use cases.
• Work with the project manager, architects, and other team members to define metrics and performance goals for the application.
• Participate in transitioning the requirements and use cases to the designers, and ensure a clear and complete understanding of the requirements
• Assist in translating requirements and use cases into test conditions and expected results for product, performance, and user acceptance testing.
• Actively manages requirements traceability for impact and coverage analysis.
• Participate in quality management reviews, in particular reviews of the designs, prototypes, and other requirements work products to ensure they fulfill the requirements.
• Plans and actively executes the BA requirements management strategy; communicating, driving and managing the business analysis effort through all phases of the project lifecycle.
• Partners with internal and external development and technology delivery organizations; prioritizing their dependencies on the BA to ensure successful delivery of solutions.
• Serve as a liaison to the business community.

Profile

• EN, NL, FR: Strong written and spoken communication skills
• At least 4 years of relevant experience
• Ideally experience with CRM (Salesforce, Dynamics …)
• Experience with conceptual modelling techniques and methods
• Good expertise in MS Office
• Good understanding of IT and testing
• Experience with requirements management
• Good understanding of work flow processes

We use the pronoun « they » or « the candidate » wherever possible to include all individuals when talking about candidates, regardless of their gender identity. We believe that everyone should be treated with respect, regardless of their gender identity.