Business Analyst CRM

Job Type: Analysis
Contract Type: Freelance or Employee
Job Location: Brussels
Sector: Banking & Insurance
Languages: EN & (FR or NL)
Teleworking: 3 days/week
Duration (min): 1 year
Frequency: Full-time


Our client is looking for a Business Analyst in the tribe CRM I & MDM, to support the Relations squad.
The squad bridges the gap between the customer needs and the banks offering by managing the relation data in a compliant and transparent way. The squad is responsible for different assets that are used to create the links between the different data.
Ideally the BA has a technical/IT background and experience in an Agile environment. 

Function description

  • Responsible for elicitation, analysis and documentation of business, stakeholder, solution and transition requirements.
  • Works closely with product owners, architects and other subject matter experts to understand business and technology strategies, develop domain knowledge, identify high-level requirements, and to foster reuse and continuity of that knowledge across all projects enabling the program.
  • Analyze and design new business processes.
  • Identify and define detailed product requirements and use cases.
  • Work with the project manager, architects, and other team members to define metrics and performance goals for the application.
  • Participate in transitioning the requirements and use cases to the designers, and ensure a clear and complete understanding of the requirements
  • Assist in translating requirements and use cases into test conditions and expected results for product, performance, and user acceptance testing.
  • Actively manages requirements traceability for impact and coverage analysis.
  • Participate in quality management reviews, in particular reviews of the designs, prototypes, and other requirements work products to ensure they fulfill the requirements.
  • Plans and actively executes the BA requirements management strategy; communicating, driving and managing the business analysis effort through all phases of the project lifecycle.
  • Partners with internal and external development and technology delivery organizations; prioritizing their dependencies on the BA to ensure successful delivery of solutions.
  • Serve as a liaison to the business community.


  • EN, NL, FR: Strong written and spoken communication skills
  • At least 4 years of relevant experience
  • Ideally experience with CRM (Salesforce, Dynamics …)
  • Experience with conceptual modelling techniques and methods
  • Good expertise in MS Office
  • Good understanding of IT and testing
  • Experience with requirements management
  • Good understanding of work flow processes

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