Business Analyst (Digital channel & customer experience)

Job Type: Analysis
Contract Type: Freelance or Employee
Job Location: Brussels
Sector: Banking & Insurance
Languages: EN & (FR or NL)
Duration (min): 1 year


The business analyst within our tribe CCE-I (Digital Channels & Customer Experience for the individual market) continuously guarantees stakeholder value creation throughout the agile life-cycle by:

  • Bringing expertise and coordination to the Epic study and refinement process. Gathering, understanding and challenging the needs of a diverse set of external and internal stakeholders;
  • Consolidating and standardizing stakeholder needs into input for the delivery teams, accounting for technical and process constraints throughout;
  • Safeguarding E2E value of the delivered solution.


  • Gathers, challenges and consolidates the pain points and needs of a diverse set of internal and external stakeholders and gains extensive expertise on the subject at hand
  • Works in close collaboration with the relevant experts to support and challenge them with defining the product concept, detailed processes and/or conceptual and functional architecture
  • Involves external and/or internal end-users to identify, confirm and validate the needs and pain points, this in collaboration with the UX researcher and in support of the (Cluster) Product Owner
  • Contributes to Opus and Feature slicing, applying the Minimum Viable Product (MVP) concept throughout and supports the (Cluster) Product Owner with backlog prioritization and refinement
  • Defines the acceptance criteria of Opuses and Features for which the candidate is in the lead
  • Works in close collaboration with the (Squad) Product Owner and development team during the refinement of Features to ensure they consistently have all necessary information
  • Provides support during business and user testing and assists with the organization of User Acceptance Testing (UAT) where applicable
  • Supports the Change Manager and the Go-To-Market Manager with preparing change and go-to-market activities
  • Actively monitors the success of new solutions based on KPIs and derives potential improvements from this, that are in turn added to the Cluster or Squad backlog


  • French: Strong written and spoken communication skills is a plus
  • Dutch: Strong written and spoken communication skills is a plus
  • English: Fluent
  • Certification in Business Analysis and Project Management Methodology is required
  • Experience with Business Analysis methods & techniques such as elicitation techniques, Impact mapping, story mapping, design thinking
  • Good expertise in MS Office
  • Good understanding of IT and testing
  • Financial services Banking with a focus on digital journey definition and implementation within the customer channels
  • Good understanding of work flow processes
  • Good understanding of business architecture
  • Project and process management experience (preferable)

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