Business Analyst (Digital channel & customer experience)

Context

The business analyst within our tribe CCE-I (Digital Channels & Customer Experience for the individual market) continuously guarantees stakeholder value creation throughout the agile life-cycle by:

• Bringing expertise and coordination to the Epic study and refinement process. Gathering, understanding and challenging the needs of a diverse set of external and internal stakeholders;
• Consolidating and standardizing stakeholder needs into input for the delivery teams, accounting for technical and process constraints throughout;
• Safeguarding E2E value of the delivered solution.

Responsibilities

• Gathers, challenges and consolidates the pain points and needs of a diverse set of internal and external stakeholders and gains extensive expertise on the subject at hand
• Works in close collaboration with the relevant experts to support and challenge them with defining the product concept, detailed processes and/or conceptual and functional architecture
• Involves external and/or internal end-users to identify, confirm and validate the needs and pain points, this in collaboration with the UX researcher and in support of the (Cluster) Product Owner
• Contributes to Opus and Feature slicing, applying the Minimum Viable Product (MVP) concept throughout and supports the (Cluster) Product Owner with backlog prioritization and refinement
• Defines the acceptance criteria of Opuses and Features for which the candidate is in the lead
• Works in close collaboration with the (Squad) Product Owner and development team during the refinement of Features to ensure they consistently have all necessary information
• Provides support during business and user testing and assists with the organization of User Acceptance Testing (UAT) where applicable
• Supports the Change Manager and the Go-To-Market Manager with preparing change and go-to-market activities
• Actively monitors the success of new solutions based on KPIs and derives potential improvements from this, that are in turn added to the Cluster or Squad backlog

Profile

• French: Strong written and spoken communication skills is a plus
• Dutch: Strong written and spoken communication skills is a plus
• English: Fluent
• Certification in Business Analysis and Project Management Methodology is required
• Experience with Business Analysis methods & techniques such as elicitation techniques, Impact mapping, story mapping, design thinking
• Good expertise in MS Office
• Good understanding of IT and testing
• Financial services Banking with a focus on digital journey definition and implementation within the customer channels
• Good understanding of work flow processes
• Good understanding of business architecture
• Project and process management experience (preferable)

We use the pronoun « they » or « the candidate » wherever possible to include all individuals when talking about candidates, regardless of their gender identity. We believe that everyone should be treated with respect, regardless of their gender identity.