Business Analyst (New CRM implementation)

Job Type: Analysis
Contract Type: Freelance or Employee
Job Location: Brussels
Sector: Banking & Insurance
Languages: EN & (FR or NL)
Duration (min): 1 year


Implementation of a new CRM solution which will replace the legacy solution for Marketing and Operations ( Lead management, Cokpit, 360° customer view and Tools integration).
The new solution is based on Microsoft Dynamics technology.

Role & responsibilities

  • Define and design high-level and detailed processes
  • Define business needs
  • Translate these business needs into business requirements
  • Write the business requirements
  • Liaise with IT (architecture and technical lead) to ensure that the proposed technical solution meets the business needs/ or challenge the business requirements and adapt them accordingly
  • The person should be able to lead the various workshops with our teams in order to gather all these inputs
  • Define the business testing scenarios and coordinate the tests

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