What’s in the job ?
Are you comfortable in a changing environment and do you want to play a key role in our new distribution model? Do you want to contribute to the development of the strategy of the future and implement it for our company? Do you want to be part of a dynamic team and to take part in a business platform migration?
Then this job is for you!
Business Development & Innovation department is responsible for the (chat) bot for customers who want to contact our client. In an omnichannel environment, but also connected to Artificial Intelligence (AI), the (chat)bot plays a crucial role in their Digital Self Servicing strategy.
This job implies a wide range of diverse responsibilities:
- You are ready to rapidly acquire the technical skills of the new platform
- Responsible for migrating all customer journeys to the new platform.
- In collaboration with the Business & ICT stakeholders, you actively contribute to the new platform of our (chat) bot and you will be a key business player in the project
- You create and optimize the bots dialogues and also for a good user experience.
- You participate actively in the identification of needs, impact analysis, proposals
- You train the Bot to better understand what customers are saying to them (interpretation skills).
- You analyze the data to identify opportunities to improve the bot.
- You develop solutions and support implementation.
- You ensure strict prioritization based on customer value and CLIENT.
- You manage possible incidents (contact point, evaluation of criticality, communication) and debugging.
- You formulate opinions and master your subject matter;
- You are a point of contact within C2N and for the CLIENT Connect management.
Profile :
- Knowledge of or strong affinity with the AI & NLP is a “must have”
- Ambitious, you have excellent analytical skills and enjoy detail-oriented tasks (data, models, user behavior, etc. ….)
- Strong analytical skills and ability to synthesize and structure complex situations;
- Experience with data management (e.g. SQL, access, qlik view, VBA …) is a plus.
- Strong affinity with Digital (chat(bot), website, mobile apps etc…).
- You are able to analyze a problem and separate main issue from side issue;
- Results-oriented (timing and quality) and problem solver even if you do not have all the information.
- Sense of initiative and responsibility;
- You are able to work both independently and as part of a team;
- Writing skills are a plus
- Preferably Dutch speaking with good FR/ENG knowledge
We use the pronoun « they » wherever possible to include all individuals when talking about candidates, regardless of their gender identity. We believe that everyone should be treated with respect, regardless of their gender identity.
