Context
A fast-growing digital car leasing platform is transforming the €70 billion European leasing industry by making the process seamless, transparent, and customer-centric. Headquartered in Brussels and expanding across Europe, the company is backed by significant funding and driven by a team of top-tier professionals from leading global firms.
To support its commitment to best-in-class customer experience, the company is looking for a Customer Care Associate who will be the first point of contact for customers and a key player in maintaining high satisfaction levels.
Description
As a Customer Care Associate, you will be the cornerstone of the company’s promise to deliver exceptional service. You’ll handle customer inquiries, resolve issues efficiently, and ensure every interaction reflects the company’s premium standards. You’ll take ownership of care processes, drive improvements, and contribute to automation initiatives.
This role goes beyond support—it’s about building long-term relationships, collaborating with internal and external stakeholders, and continuously enhancing the customer journey.
Role and Responsibilities
- Serve as the first point of contact for customers and assist them throughout their journey.
- Take ownership of customer care processes and drive continuous improvement.
- Collaborate with internal departments and external partners to resolve issues and enhance service delivery.
- Build and maintain strong relationships with customers, going beyond issue resolution to add value.
- Identify opportunities for automation and standardization of support processes.
- Translate customer pain points into actionable improvement plans.
- Ensure timely and customer-focused solutions to all inquiries.
- Contribute to a culture of ownership, innovation, and excellence.
Profile
- 2–5 years of experience in a customer care role within a digital or scale-up environment.
- Strong customer-centric mindset with a passion for delivering “WOW” experiences.
- Proven ability to manage stakeholders and collaborate across teams.
- Hands-on, ambitious, and willing to go beyond your own scope.
- Experience with process optimization and automation.
- Growth mindset with a desire to learn, adapt, and evolve.
- Strong work ethic and sense of ownership.
- Fluent in French or Dutch (ideally both), and English.
- Ability to remain calm and solution-oriented in a fast-paced, dynamic environment.
- Bonus: Passion for cars.
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