Within the ITBT department, the Unit Customer Domain aims to support the processes and Saleforce applications for managing customer interactions for our client (Counter opening & closing, Work customer request and offer, claims, request information, …) within various channel such like the phone, the web site and whatsapp.
Our client is looking for a Salesforce Functional Analyst to work on our projects and to manage corrective & evolutive maintenance on the current deployed applications (Salesforce service cloud & FSL for service client, Bureau d’étude and travaux client).
The consultant will interact with our business representatives, Functionnal Analyst, Salesforce technical lead, our Salesforce deployment coordinator and our business process analysts.
The mission will be done in Time & Materials in our offices, or in Homeworking, following the client rules (2 days per week – outside covid periods).
The mission consists in:
- Providing support on Salesforce FSL/service cloud solution (user management, master data management)
- Solving incidents and problems on the deployed applications,
- Defining use cases and user stories in collaboration with the business analyst.
- Configuring user stories
- Testing the use cases and user stories during System Tests and System Integration Tests
- Supporting Business during User Acceptance Tests
- Managing Sanity checks after the deployment in Production of a release
What are the skills expected for the mission?
- Certified as Salesforce Administrator (MUST HAVE)
- Proven experience with SalesForce (MUST HAVE)
- Experience in configuration Salesforce (Apex) (MUST HAVE)
- Proven experience in solution design (MUST HAVE)
- Ability to understand a problem, to reproduce it and to identify its origin
- Ability to work in Agile
- Ability to manage backlog management (using JIRA)
- Ability to manage functional analysis (Use Case / User story description)
- Ability to translate the functional need into user stories,
- Abilty to configure & Develop in Salesforce platform (java script & apex code included)
- Ability to test a solution (Test case definition, execution, bug tracking)
- Master Data mass Creation/modifications (Service Catalogue, Timesheet, SA,…) via tools like Inspector
- Administration of Users, User profiles, permission sets, User groups, User queue
- Object Manager clear understanding of all possibilities about fields set up, page layout and lightening page, Validation rules,…
- Knowledge of FSL objects (Service appointment, WO, WOLI , Timesheet,…) is a plus.
What are the soft skills expected for the mission?
- Good Communication skills (ability to adapt the communication according to the audience)
- Solution oriented (ability to imagine quickly a Work around ? ability to quickly understand a problem in its globality)
- Availability and service oriented for our Business
- Resourceful and technology driven
