Context
As part of a European transmission system operator, our client ensures the reliability and sustainability of the electricity supply in our country.
Side-by-side with other Contingent Workers and the internal staff, you will play a part in building a sustainable, green, and reliable energy infrastructure that stimulates economic growth and reduces their ecological footprint.
They believe in the power of diversity: they are convinced that an inclusive and diverse work environment leads to more innovation, creativity and better results.
Service description
The TSO of the future will be a fully digital system where borders will fade away both between different business units as well as between different steps in the energy value chain. Therefore, they are preparing their infrastructure for a data-intensive future. The digital transformation is a strategic choice to ensure the management of the system of the future.
The consultant will play a crucial role in evolving their IT operations to enhance transparency and communication within their Infrastructure Datacom & Security (IDS) department. If the consultant has a strong background in IT operations, project management, and change management, and if the consultant thrives in a complex, dynamic environment, the consultant might be their future IT Operations Change Lead.
The digital transformation and increasing data demands are putting significant pressure on their operations. To thrive in this environment, they must strive for operational excellence, ensuring their processes are efficient, transparent, and capable of supporting our evolving infrastructure needs.
Tasks
- Evaluate and plan IT operations evolution: Assess current operational processes and plan improvements to meet the evolving needs and complexity of their environment.
- Develop communication strategies: Design and implement structured communication processes to ensure operational plans are transparently shared across IDS, ADM, and the business.
- Analyze and evolve other dimensions: Assess and enhance various dimensions such as incident response plans, Root Cause Analysis (RCA) action plans, and overall process optimization.
- Manage tool selection and implementation: Identify and implement tools for managing operations, ensuring they align with organizational needs and enhance communication efficiency.
- Define information flow: Establish clear definitions for the information to be communicated, including identifying critical applications and ensuring proper tracking and communication of impacts.
- Lead change management: Drive the implementation of the change plan, ensuring all stakeholders are engaged and the process is smoothly integrated into daily operations.
- Monitor and improve processes: Continuously monitor the communication and planning process, making improvements as needed to ensure the highest level of transparency and efficiency.
Profile
- Minimum of 5 years in IT operations, infrastructure management, or change management within a complex technical environment.
- Demonstrated experience in project management with successful implementations.
- Capacity to work autonomously and collaboratively in an international environment.
- Fluency in English (written and spoken).
- Bachelor’s degree in IT, Business Administration, or a related field.
- Knowledge and certification in ITIL practices especially incident management & service operations
- Strong ability to communicate complex information clearly and effectively to diverse stakeholders.
- Ability to understand and communicate with both technical and business teams.
- IT Infrastructure: Experience with infrastructure teams & operational way of working
- Flexibility to spend a few days per month abroad to collaborate with international partners.
Question to answer
- Has the consultant minimum of 5 years in IT operations, infrastructure management, or change management within a complex technical environment? Explain the experience
We use the pronoun « they » or « the candidate » wherever possible to include all individuals when talking about candidates, regardless of their gender identity. We believe that everyone should be treated with respect, regardless of their gender identity.
