Context
The Controlling department has the ambition to lead a transformation program in order to improve internal processes and reach operational excellence. This vision includes extending the current financial scope of controlling to a business controlling role, including monitoring and optimization of operational activities.
A roadmap has been defined following two axes:
Operational excellence
- Consolidate knowledge inside the department via development of trainings and documentation of procedures
- Automate controlling tasks
- Improve reporting
- Develop new communication channels with the business
New activities
- Set up of a performance management system
- Development of a resource allocation concept
- Implement an efficiency program
- Digitalize our activities
Responsibilities
In collaboration with the Project manager, you’ll foster the department’s transformation with contributing to the above-mentioned initiatives.
In a first stage, you will focus on performance management and efficiency.
Your tasks will include (and won’t be limited to):
- Support the project manager with preparing workshops, ensuring business and project contributors deliver, coordinating teams, …
- Elaborate communication documents explaining the concept of performance management, based on international best practices and experience.
- Help to identify business objectives at strategic, tactic and operational level during interactions with the business (interviews with management, workshops, …)
- Identify indicators cascade from C-level strategy to operational level of business teams
- Conduct workshop with different teams (senior to operational management) to understand process, capture issues, propose measurement indicators, and link them to improvement measures.
- With your data team (two people),
- Perform process and data analysis in order to identify key metrics, eventual bottlenecks and inefficiencies.
- Manage the development of dashboards and reporting.
- Identify possible efficiencies and cost savings.
- Transform opportunities into concrete efficiencies and support their implementation in the business.
- Monitor impact on the business indicators and costs.
Profile
- Medior project management experience – references required
- Experience in performance management and process improvement (lean, Six Sigma,…)
- Be able to conduct workshops with senior management level
- Be familiar with influencing and convincing techniques
- Knowledge of the TSO business is an asset
- Master at least one of the national languages (FR/NL) and be fluent in English.
Questions to answer
- Experience in performance management and process improvement (lean, Six Sigma,…)? + explain
- Experience in conducting workshops with senior management level? + explain
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