Project Leader/PMO – Customer and Digital Foundation

Job Type: Project / Program Management
Contract Type: Freelance or Employee
Job Location: Brussels
Sector: Banking & Insurance
Languages: FR & NL & EN
Teleworking: 3 days/week
Duration (min): 1 year


Our client is actively searching for a project leader to join the Customer and Digital Foundation department. Customer and Digital Foundation department’s main missions are:

  • To transform the company towards a customer centric organization.
  • To research and develop new opportunities and technologies to support our internal and external
  • To lead transformational and cross-business projects

In this context, the candidate will be responsible of leading and coordinating projects within CDF portfolio. Most have IT impacts, but they also imply process and operational changes. They thus expect the candidate to be proficient in the whole lifecycle of a project, from the ideation phase to the post-production support of end-users.

Role & responsibilities

  • Organize project governance (stakeholders, resources, external dependencies, communication plan…)
  • Organize and lead steering committees
  • Make sure communication flows smoothly between all stakeholders (Business, process, IT, sponsors, etc.)
  • Manage and challenge business requirements
  • Coordinate IT architecture activities and outputs
  • Set-up project budget and roadmap
  • Follow progress of the developments with all impacted project teams
  • Report on progress, timing, scope, quality and budget to the client and the senior managers
  • Anticipate risks and issues and propose actions to tackle them
  • Communicate pro-actively to all stakeholders of the project
  • Setup and coordinate change management plan and training plans if needed
  • Organize rollouts
  • Setup post-production operational process
  • Stimulate and motivate the project members


  • Experience in IT Project management – Mid-level (2 – 5 years)
  • Experience in business and/or functional analysis
  • Insurance or Finance sector / Application development
  • Insurance business knowledge
  • MS-office (Word, Excel & PowerPoint)
  • Digital mindset
  • Good IT background
  • Trilingual NL + FR + EN

We use the pronoun « they » or « the candidate » wherever possible to include all individuals when talking about candidates, regardless of their gender identity. We believe that everyone should be treated with respect, regardless of their gender identity.

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