Project/Program Manager

Job Type: Project / Program Management
Contract Type: Freelance or Employee
Job Location: Brussels
Sector: Banking & Insurance
Languages: FR & NL & EN


A Program Manager manages a set of related projects that are required to achieve a business objective.
He/she ensures the program goals are met by providing an englobing decision-making capacity that cannot be achieved at project level.
The Program Manager ensures that the Program is completed on time and within budget, and that the objectives are met and the different interests involved are satisfied. He/she also leads some projects composing the program.


  • Agree on program objectives with management and stakeholders
  • Represent the client’s and organization’s interests
  • Monitor the progress of the projects in the program
  • Provide the involved project managers with a program perspective (purpose and status)
  • Act as a sounding board for ideas and approaches to solving project issues that have program impacts
  • Identify and manage cross-project dependencies
  • Identify and manage program risks and issues
  • Monitor individual project progress, and support project-level activity when required
  • Estimation and follow-up of the program cost
  • Reporting towards line management and stakeholders
  • Adhere to policies and procedures defined by Compliance, Permanent Control and Operational Risk
  • Is the sponsor of the projects in the program
  • Is part of the steering committee of the program’s projects
  • Acts as escalation path for project managers in the project
  • Foresees budget for the program’s projects


  • EN + FR + NL: Strong written and spoken communication skills
  • Any project / program management certification is an advantage (Prince2, PMI, Agile…)
  • 10-15 years of experience including at least 5 years in Project/Program Management
  • Knowledge of the payment world is an advantage in general.
  • Experience in project management methods, processes and tools (Agile, Prince2, PMBOK, Clarity, Ms Project) 
  • Proven experience in the management of complex projects.

Soft skills

  • Ability to see the overall picture (helicopter view) – strategic thinking.
  • Ability to manage complex projects (Governance, process, technical…) with lot of interdependencies.
  • Strong stakeholder management skill and experience in interacting with complex organisations.
  • Decision-making & proactive.
  • Strong communicator, diplomatic and customer-oriented.
  • Management skills and the ability to motivate people.
  • Structured approach and goal-oriented.
  • Communicative, negotiating, networking
  • Team player
  • Creative
  • Organizer

Additional information

  • Up to 40% homeworking depending on projects / program needs

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